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Internal Affairs Section
 
 
The Internal Affairs Division is responsible for safeguarding the integrity of the City of Miami and the Miami Police Department, as well as the rights of all citizens within the area of jurisdictional responsibility. The Division is also responsible for safeguarding departmental members against malicious and untruthful allegations of misconduct. Four units fall under the umbrella of Internal Affairs: Administration, Anti-Corruption, Internal Investigations and Staff Inspections.

Citizen Complaint Contacts:
North District
1000 NW 62 Street
Miami, FL 33150
(305) 795-2300
Central District
400 NW 2 Avenue
Miami, FL 33128
(305) 579-6540
South District
2200 W. Flagler Street
Miami, FL 33135
(305) 643-7160
lnternal Affairs
1313 NW 36 Street, 5th Floor
Miami, FL 33142
(305) 835-2000
Civilian Investigative Panel (CIP)
970 SW 1 Street #305
Miami, FL 33130
(305) 960-4950

THE COMPLAINT INVESTIGATION PROCESS:
A citizen can file a formal complaint by letter, telephone, or in person at any of the listed locations. The complaint can be taken by any police supervisor, made directly to the lnternal Affairs Division, or made to the Civilian Investigative Panel (CIP). All complaints against employees of the Miami Police Department are investigated or documented. An annual statistical summary of all lnternal Affairs investigations is available to the public in the lnternal Affairs office.

Once the complaint is received, it will be forwarded to the lnternal Affairs Division where it will be processed and classified. Once classified, the complaint will be forwarded to the appropriate division for investigation. The lnternal Affairs Division will monitor all investigations. If a crime has been alleged, the Miami-Dade State Attorney's Office will be contacted to determine if criminal charges should be filed. You will be notified via certified letter who will be responsible for the investigation.

During the investigation, statements will be taken from you, the witness and the subject employee(s). All reasonable leads will be investigated. Employee investigations remain confidential until finalized. No participant including complainants, investigated employees, investigators, and/or witnesses will disclose any information regarding the investigation until the conclusion of the investigation. The complexity of the case will determine the amount of time needed to complete the investigation (days, weeks or months).

Once the investigation is completed, you will be notified via certified letter as to the result of the investigation. There are five possible findings:

Cleared - The investigation clearly and factually shows that the alleged complaint(s) did not occur; Or the investigation clearly and factually shows that the alleged complaint(s) did not constitute any violation of policy, orders, or laws and the employee(s) are exonerated; Or the investigation clearly and factually shows that the employee(s) used necessary force in accordance with policy, orders, and law and their action(s) are justified.

Inconclusive - The investigation cannot clearly and factually show that the alleged complaint(s) occurred and the investigation cannot clearly and factually show that the alleged complaint(s) did not occur.

Substantiated - The investigation clearly and factually shows that the alleged complaint(s) constitute violations of policy, orders and/or law.

Unsupported - A complaint has been filed. An investigation cannot proceed due to insufficient information and/or the complainant cannot be contacted. The case may be reopened at a future date, when new or additional information is received.

Withdrawn - Complainant voluntarily elected to withdraw his/her complaint.

If an employee is found to have acted improperly, the appropriate disciplinary action will be taken. Although we cannot guarantee that you will be satisfied with the outcome, we do guarantee that your inquiry/complaint will be thoroughly investigated. Should you have any questions, please contact the lnternal Investigations Division at (305) 835-2000.

Click Here to download the Citizen Complaint Form