Chief Morales,
As a resident and member of the City of Miami I would like to convey my thanks and congratulations to you and the very fine officers of this force.
I have recently experienced firsthand the quality of work and sound support given to this community in the person of PSA Cindy Hierro (IBM# 46383.) Her very professional, clear, realistic and understanding demeanor when responding to a call made quite a favorable impression on me that I had to put my thoughts into words and write this letter to you.
Thank you so much for the outstanding work.
Best Regards,

-C.M.B.

Recently I attended a local event (A Night with Friday) at the James L. Knight center Miami, and I must applaud the work of a particular officer, Officer W. Lewis Francois, who had an exemplary standout performance.  Officer W. Lewis Francois was without a doubt the epitome of service-orientated policing, demonstrating a level of patience with our questions. During the event, she was approachable and ready to assist. Her very interaction was characterized by respect, empathy, and a sense of genuine care for us. So, here’s to W. Lewis Francois. Your excellent work and dedication have not gone unnoticed, and I, along with my family appreciate it. Thank you so much for your service. Keep up the great work, Officer!

-P.O.C.

Thank you to the Sergeant who took the time to take care of correcting the traffic circus that occurs in front of the UPS store every single day due to cars double parked in the loading zone, parking in front of fire hydrants, blocking Biscayne "to drop off a package" at the UPS, and having zero regard for residents by leaning on horns when their parking expectations are not met. Miami Parking Authority Officers can only do so much.  Anyway...thank you Sargent for making some of these people get out of the way today. 
Much appreciated as a resident.

-V.V.

My car MB SUV was stolen at above location while I attended a concert at the Scottish Rite Temple. Officer A. Rodriguez, Badge 43292, assisted me with the police report and showed concern about our safety at the late hour and made sure we were ok until the Uber picked us up. She was professional and offered detailed information as to the steps to follow, being the first time ever a car of mine was stolen and made me, and my friend feel safe in the surroundings. I commend Officer Rodriguez for a job well done!


-F.M.B.

For several months, I have walked my daughter and her friend to school, just about every single day I have witnessed cars parking on the sidewalk, making illegal u-turns, texting while driving, and speeding.  After several phone calls to numerous police departments, I finally was able to reach Marvin Cismondi. Marvin was courteous and professional and every aspect I can think of.  The following day I saw officers present and working with the community not to illegal park. Today, Jan 18, 2024, I witnessed motor officers enforcing the law and protecting our community.
Special thanks to Commander Jack Freire for sending your officers to Henry Flagler Elementary School ( Flagami ). 
Sincerely, 

-O.P.

Seniors at De Hostos Senior Center are grateful with Officer Herrera for his collaboration seeking the wellbeing and safety of the participants at de Senior Center.
We had been calling Officer Herrera and always he respond with pleasant aptitude always willing to serve the Seniors Participants with the best approach.

-V.D.

Ofc. Romero, on more than one occasion, has stepped up and made sure to check in with me regularly and ensure my questions are answered and that I am being helped in a timely fashion, even if my issue is not assigned to him in particular. The department's overall lack of communication has been frustrating to say the least, so every time I have asked him for help, he does so without hesitation and is happy to help. I see him working diligently in a professional manner constantly, stepping up where others have failed to. All of my interactions with police in Miami have been as a victim of crime, and Officer Romero is the only one who makes me feel like the department actually cares about the people they serve. I appreciate him for his genuine desire to serve the community he works for. The City of Miami is lucky to have him.

-A.R.

Hello, I would like to personally thank and express gratitude to Officer Pierre Jean-Gilles and Sergeant Gilet St Jean for their work in the community. I recently had a case on November 14, 2023, where there was a fire behind my church, and was very delighted with their approachable and supportive attitude and the professionalism of both officers to swiftly respond and contain the situation. They aided the community and me throughout the whole process, my members of my church and I would like to give our thanks to those officers for their actions and efforts.  
I send my sincere thanks and gratitude to Officer Pierre Jean-Gilles and Officer Gilet St Jean for their outstanding assistance in protecting and serving the community and me at large.  
Sincerely,

-Pastor J.F.-A

Extremely Professional officer who assisted in my situation and treated all parties involved with respect, impartiality, and patience.  Even after an argument between the other party and I, officer Gonzalez (I believe was his name, it had a G) helped diffuse the situation and helped us resolve the issue in an effective manner agreeable to all involved. He showed what I believe to be model behavior for all police officers, he is in my opinion a valuable member of the police department.

-

I would love to commend Officer Vargas Valerio for his hard work and professionalism , I don't quite remember the day he assented me but it was a safe and wonderful experience he spoke very clam and assisted the situation with such grace . he is a top of the line officer , he has been well trained and he does his job above and beyond expectations . he is by far one of the best officer I ever came across I felt very safe and secure the moment he come and assisted my situation . he deserves a raised or an award.

-

I'd like to commend this officer for her commitment to the citizens of the city of Miami. On this September morning Officer Mercado noticed an elderly lady whose vision wasn't 100% & she was walking with her walker through rocks & dirt. Officer Mercado exited her vehicle & made contact with the lady & advised her she isn't walking on the concrete path & she could possibly be at risk of falling. Officer Mercado than helped her to the concrete path & walked her all the way into the frescos. Because her act of kindness to the citizens of Miami I commend Officer Mercado.

-D.T.

We called for Police for assistance with a customer who threatened another customer with a knife.  Officer Rowley was able to handle the tense situation with excellent composure.  She was able to get the suspect to drop the weapon and she took him into custody without incident.  We are very grateful to have Officer Rowley working for the Miami Police Department.

-M.S

Officer Rincon was very respectable and concerned about me and my injuries. He made sure I was comfortable until ambulance arrived and when he checked on me at the hospital, he was very empathetic. Showed a lot of and I deeply am grateful. Thank you, Officer Rincon.

-T.R.

We would like to acknowledge Office Calderon for his help and professionalism shown to my friends, wife, and I after the Yankee-Marlins game on Saturday, August 12th.  After the game we were directed by Marlin’s security to go to NW 16th Ave to obtain a taxi.  When we walked to that street it was obvious that there were no taxis there or waiting for customers.  After about 30 minutes waiting for a taxi, I approached Officer Calderon and asked him if there were other areas to obtain a taxi or even an Uber to get back to our hotel.  We are four senior citizens, one with a recent knee operation and walking a distance was not what we had in mind.  Officer Calderon helped by radioing for anyone that had a visual of a taxi to send them to our location.  When one came, another group of fans flagged the taxi down before it reached us.  After a while, Officer Calderon saw a cab coming down 7th street, flagged it down and held it until we could get in and be on our way.  It doesn't seem like much but for an out-of-towner in an area that we are unfamiliar with it was huge that Office Calderon took it upon himself and looked after our interest.  Thank you, Officer Calderon, for the help and professionalism that you shown to my friends, wife and I.  Stay safe!

-M. and B. M.S. and S. S.

I stopped officer Bellinger to ask him for information about where to find ticket box at baseball field, his first response was to follow him behind police car, not only did he show us where to go, but walked inside park while it was raining to get us the right information we needed!! He was so kind and helpful, most people would just give directions, he went above and beyond helping me, he did not have to get out of his cruiser in the rain to help me! I really appreciated it. I would like for him to get some kind of recognition, bc he didn’t have to do anything! His car number was 216287 in case I misspelled his last name! He was a true servant of help for a nobody like me!
Thank you so much class act!!

-L.T.

Officer Castillo responded to our accident scene in a very professional manner. She assessed the incident quickly and immediately acted to secure the scene safely and in a friendly and professional manner. 
Thank you for your service

-G.Z.

Officer Louis Jean has been an integral part of our learning community.  He rises to every occasion.  When we call for assistance, him and his team are readily available.  If he is unable to complete the tasks, his colleagues are available to assist.  We were aware that his presence is frequent because he loves working with children, but going through our photos, we realized that Officer Louis Jean has assisted us throughout the year.  He has participated and helped organize:  Truck Day, Trunk or Treat, Cookies with a Cop with Read Aloud, Back to School giveaway, Do the Right Thing, and much, much more!  We are so grateful to have the opportunity of working with the City of Miami and appreciate all the support Officer Louis Jean has given us!

-S.K.E.

As retired police officer just a shout out to ALL the uniformed police officers working the nuggets/heat games!! I’ve noticed during the games on TV here ALL the officers working the game looking sharp!

ALL with long sleeves, hats!! Looks very professional and structured!! Small but important!! Keep up the good work and be safe out there!!

-D.B.

Dear Officer Byanka Charles,

I am writing this letter to express my utmost gratitude and commendation for the exceptional service you provided in verifying the Vehicle Identification Number (VIN) of my 2017 Hyundai Elantra. Your dedication, professionalism, and attention to detail played a crucial role in helping me correct the VIN on the title through Copart. Your exemplary service deserves recognition. On June 1, 2023, I reached out to you seeking assistance in verifying the VIN of my vehicle. As I explained my situation, you immediately took charge, demonstrating your deep knowledge and expertise in handling such matters. Your understanding of the importance of a correct VIN on the title and the potential implications it could have on various legal and administrative processes was evident. I firmly believe that officers like yourself, who consistently go above and beyond to assist citizens in resolving complex issues, deserve recognition. Your professionalism, expertise, and unwavering commitment to serving the community reflect positively on both you and the City of Miami Police Department. Once again, I extend my heartfelt appreciation to you, Officer Byanka Charles. Your outstanding service in verifying the VIN of my 2017 Hyundai Elantra for the purpose of obtaining a corrected title through Copart is genuinely commendable. I am grateful for your assistance and for going the extra mile to ensure the accuracy of the documentation.

Thank you for your unwavering dedication to excellence and for upholding the values of the City of Miami Police Department. Your service is truly appreciated.

-Z.F.

Detective Jenkins, has been assisting me with a stolen car investigation that is involved with other parties. I was contracted by a local car dealership to Investigate this. The car was transported to Oklahoma and sold with a clear title where it was found. I have to let your Department know It has been a pleasure to work with her. Economic Crimes is fortunate to have a dedicated investigator, her dedication to this investigation is unbelievable.

-W.D.S.

Officer Soroa was extremely professional, direct, and CARING. He took an interest in trying to help me the best way he could. He assured me of my rights, he tried his best to resolve the issue in a quick manner and made me feel like I was talking to a friend who cared about my situation. 

Miami needs more officers like him.

-

My brother was the young man who was stabbed in this crime. His case number is 230430-0030860. I wanted to personally thank the officer who saved his life and brought him to the hospital. If it weren't for this officer my brother would have been dead. Thank you so much for saving my young brothers life. I wish I had the officers name because I want to just give them the biggest hug. I only have one biological sibling and its him and the officer saved him. So thank you so so so much. I will always be grateful to this officer.

-G.G.

I am writing this letter to express my heartfelt gratitude for the help that City of Miami Officer Herbello provided my grandmother and I with on April 19, 2023 around 8:30 PM. His kindness and professionalism has left a lasting impression.

My grandmother has had an ongoing issue in her apartment that Officer Herbello was previously called to months ago. Both times, she has asked the officers to call me and keep me updated and assist as needed. Although months apart, Officer Herbello quickly recalled who I was and actually reminded me of our previous conversation regarding the matter. This time he was able to come to a complete resolution, which helped her calm down tremendously. In both interactions, he was confident yet approachable and always reassuring. He was able to relate to her and meet her at her level to diffuse the situation. His explanations are thorough and his attention to detail cannot be understated.

This is positive community engagement in its best form. His dedication to the community is evident. We are grateful for officers like him!

Thank you Officer Herbello!

-T.H.

I wish to commend both officers who responded to my call regarding my stolen vehicle.  Both officers displayed the highest level of professionalism, effort, and care in investigating the situation.  I appreciate their police work in seeing the situation through to the end.

-R.L.

Hi 
We have attended Ultra for the last 3 years.  Appreciate the PD presence on the event as well as the streets. Felt safe and could relax and have fun at Ultra.

-M.G.

Greetings!
My family and I attended an Active Shooter Training presented by the Shield of Miami- Dade Police Department, located at Little River Branch Library on March 16, 2023. The officer presenting was Officer Ellington. She was an amazing presenter.
 
Although the officer had a PowerPoint, she did not read verbatim from the slides.  She used the slides as a visual aide for the audience and as a guide for the presentation.  Not to mention, she kept everyone engaged by asking questions to the audience and pausing periodically through each slide. This was very refreshing because she gave additional information not listed on the slides and this also kept audience engaged. Officer Ellington had a very strong knowledge of the topic, active shooters.
 
Additionally, her communication skills during presentation were unmatched by most presenters.  Her body language and eye contact were very effective. Officer Ellington’s pronunciation was expressive and clear.
Furthermore, Officer Ellington was able to answer questions effectively and in detail.
 
I hope that this presentation could be presented at other locations.  Partnering with other departments, not just in Miami but in Broward and Palm Beach.  This is a necessary presentation for the public. Sometimes in these situations with active shooters, the public does not know the first step to take.  This Officer broke it down as simply as situational awareness.  Being aware of exits and surroundings is a start. She then went into additional steps: Run (if possible), Hide (if possible), Take Actions Against the active shooter (if possible).  Every situation is different but at least we, the public, have these three areas as a basis.  Phenomenal job.  The 45-minute drive from Broward County was worth it!

  Thank you so much!

-C.C., J. D., M. S.

Detective Washington was empathetic, thorough, and compassionate to my family during a tragic loss.  He provided personal and professional guidance and went out of his way to follow up and to deliver items and go out of his way.  I recommend this Detective for setting an example of how to interact with humanity about personal loss and highlighting the great work the Miami police are doing in the community. 
Thank you

-M.T.

My neighbor and I were walking our dogs in the park and saw three police officers work to rescue a man in distress in the river. That river is one of the most polluted waterways in America so I was thankful they were there and willing to jump in to help the man. I saw in the news that only one of the officers was being recognized, but I can attest that it was a group effort (plus the guy on the Kiki boat). I am grateful for these officers and civilians assisting for this man. And just on a personal note, I am not often presented with images or narratives of police officers that are flattering. Witnessing these police officers valiantly perform their duties as I casually went about my daily routine truly altered my perception of the city’s force for the better.
Cheers!

-E.N.

She is one the masterminds to this event which brings together the Police, first responders and the community together the power of music. Everyone gets to come together and enjoy an unbelievable event and was able to meet first responders in uniform from cities all over this beautiful country. It shows everyone that even the police are human beings and as a community we should support our police and protect them in any way we can.  God bless Sgt Lizlinda Bremer and all her team.

-G.S.

The officer was very courteous and kind. I felt that he was seriously concerned about my wellbeing. He was very thorough with his investigation. He stayed at my house until CSI had finished. I am happy that the City of Miami has officers like him.

-G.B.

Officer Powell responded to my request to have an officer come by to take some information after I received a response from the MPD regarding an online report I filed and was told I could not file online as there was a known suspect.
The reason I would like to commend Officer Powell is the way she conducted herself and easily walked me through the process. This was the 1st time I have ever interacted directly with the police regarding a crime, so I was not sure what to expect, plus being ill just makes it a bit more stressful. First, I would like to commend the MPD for the quick response time to a non-emergency. I had no idea an officer would show up the same day, in less than 20 mins, and after 7pm at that!! So, thank you very much.
Officer Powell was very polite and a pleasure to speak with. She asked very relevant questions and waited patiently for my answers since my illness does make me get out of breath at times. Lastly, I use a walker and throughout the entire time from going downstairs to the lobby to let Officer Powell in, she held the elevator and was just very mindful of my disability the entire time.

-C.O.

I was dealing with a situation where my wife had absconded with my son to another state. And officer Roberts used her personal story to ease my concerns even though she legally could take no course of action on my behalf. She referred me to the family court help division, and I was able to leave with some optimism.  Thanks Officer Roberts! It was the evening shift almost midnight.

-A.M.